UPS – Un-interrupted power supply with 100% power backup for Outsourcing Services.

Predictive Dialer – Dialer to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer performs ACD (Automatic Call Distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, Supervisory functions, Tele. Monitor, Remote monitor, Online / offline reports, for BPO Services.

Voice Connectivity – Voice connectivity with full redundancy. Voice connectivity enabled to connect US, UK, Australia and most of the European countries to support Offshore Outsourcing activities in India.

Data Connectivity – 8 MBPS redundant connectivity from 2 different Internet Service Providers.

Data Storage Devices – High volume data storage devices for back up, recovery and security purposes.

Customized CRM – Dialer integrated CRM system, which is fully customizable depending on the business outsource project.

IVR – Interactive Voice Response system to collect confidential data such as banking, credit card, social security no. etc. This facility is making our operation fool proof.

DID – Direct Inward Dialing – Local Toll free no. is provided for all our BPO services for call backs and customer queries.


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